Inwards goods
One of the things that makes us different is that we have a dedicated inwards goods team. They check and book in your stock from your suppliers — 70 to 110 deliveries every day — and they look for errors and missing product before your job reaches a machine.
We may or may not have a matching job in the system yet, so most stock is processed blind — we do not have your order to check against. Most of the time we work from the supplier's packing slip.
Either way you get a delivery report by email the same day, so anything wrong gets sorted up front rather than discovered when we unpack the job at the machine. Every delivery is stored with a label and a shelf location so it can be found again without a search.
- Stock code
- Description
- Colour
- Counts
- Flaws
Garments are not inspected for faults at this stage. That happens when the job is being run.
The three types of count
Your inwards email always states which one we used, and whether your supplier included a packing slip for us to match against.
It comes down to time. We allow about ten minutes per delivery. Take much longer than that and we cannot get all the stock booked in on the day it arrives, which is the thing that actually keeps jobs moving.
We do not charge for this service, and there is no margin in the garment to absorb more. If you need a more thorough count, your account manager can arrange it — charges may apply depending on how long it takes.
Sometimes you order 500 items and have them shipped to us to be split into two or more orders. That takes considerably longer than ten minutes, so it sits outside this service and is charged on a time basis.
The best way to avoid the charge is to have your garment supplier do the split — they do it all day long, and it avoids the delay as well.
- That the stock matches what you ordered
- That the counts are correct
- If we have allocated it to a job, that it is the right job
- Any comments the inwards team have made about the delivery
- Ask your supplier to include a packing slip, so we have something to check against.
- Ask your supplier to do any order splits before the stock reaches us.
- Read the inwards email when it arrives, and reply if anything is wrong.
- Tell your supplier when they make an error — feedback is as useful to them as it is to us.
Track your stock as it lands
Inwards reports, allocations and job progress all sit in your account. Open one with Embroidery Works, or sign in if you already have one.