Question 1

Why Embroidery Works?

Accepted Answer

We are all about the branding. We have a team with real experience across embroidering, screen printing, pressing, storing, dispatching, receiving and sorting your jobs. Our mission is to make branding easy, and every day we come to work and try to do just that.

Question 2

What is your normal turnaround?

Accepted Answer

Most jobs take five working days from approval. Jobs running several processes can take longer. If you need something sooner, ask — we will oblige where we can.

Question 3

What are your minimums?

Accepted Answer

We have none.

Question 4

How do I open an account?

Accepted Answer

Sign up through the [wholesale signup form](/signup) and we will get in touch, or [book a meeting](/book-a-meeting) if you would rather talk it through first.

Question 5

Do you offer an art service?

Accepted Answer

Yes. The branding options can be a little overwhelming, so we have people who can help you navigate them and end up with something your client is genuinely pleased with. Combining branding methods well is a speciality of ours.

Question 6

What if I do not have good art?

Accepted Answer

We have a comprehensive redraw service. Tell us that is all you have when you get in touch and we will sort it from there.

Question 7

Do you count our stock in?

Accepted Answer

Yes — we have a full inwards department. They receipt your stock and check it against supplier packing slips before anything is branded. [How the inwards process works](/inwards).

Question 8

How is my stock packaged when it leaves?

Accepted Answer

In most cases we reuse the cartons your stock arrived in. They can be a little second hand by then, having been through three warehouses before ours. We can rebox and repackage on request, and we on-charge the materials used.

Question 9

Do you relabel?

Accepted Answer

Yes, in house. We can supply the labels or you can supply them.

Question 10

Do you fold and polybag?

Accepted Answer

We do, although we encourage clients to take garments folded and unbagged for the environment's sake. Every day we strip off two to three compressed bales of plastic bags that stock arrives in — a huge source of single-use plastic we can eliminate.

Question 11

Do you split ship and drop ship?

Accepted Answer

Yes. Most of the work we do ends up being dropshipped, and we can split and dropship to multiple addresses on request.

Question 12

Do you deliver to my customers in your van?

Accepted Answer

Sorry, no. Our van is used exclusively to go around suppliers, collect your stock and bring it back here. We ship locally and nationwide with NZ Couriers and Castle Parcels.

Question 13

Do you have a one-hour courier service?

Accepted Answer

Yes, on request. Get in touch if you need one.

Question 14

I want to work for Embroidery Works!

Accepted Answer

We are always on the lookout for good people. If you have experience or an interest in embroidery or screen printing and you love what you do, we would like to hear from you — we are keen to train the right person. Email your CV and availability to [quotes@embroideryworks.co.nz](mailto:quotes@embroideryworks.co.nz).

Frequently Asked Questions

Working with us

Stock and deliveries

Careers