FREQUENTLY ASKED QUESTIONS
Why Embroidery Works?
Embroidery Works is all about the branding. We have a team of people who have great experience on embroidering, screenprinting, pressing, storing, dispatching, recieving and sorting your jobs.
What is your normal turnaround?
Most jobs take 5 days from the approval of the job. In some cases with multiple processes this can be longer, and if you need it sooner you can request and if possible we will oblige.
What are your minimums?
Here at Embroidery Works we have no minimums.
How do you get an account?
If you wish to open an account with Embroidery Works send us an email and we will get in touch.
How many colours can you screenprint?
We can print up to 10 colours with our machines. Note that if on black garments there may be a white base that is included in this.
Do you offer an art service?
Yes we do. Sometimes the branding options available can be a little overwhelming, and for this reason we have people that can help you navigate this and really end up with a special result for your client. We are specialists at combining branding options.
I want to work for Embroidery Works!
We are always on the lookout for great people to come and join our team.
What embroidery thread do you use?
Can you PMS colour match threads?
Yes you can - click here for a handy converer on the Maderia site. We cannot vouch for its accuracy!
What is Supacolour?
Supacolour is a waterbased transfer that has really simplified branding. We can print millions of colours in a soft hand print on as few as 20 items with one setup charge.
What if I dont have great art?
We have a comprehensive redraw service available, when you contact us tell us thats all you have and we will sort it from there.
How long does screenprinting last?
A properly cured screenprint will last the life of the garment.
Do you print on polyester garments?
We do not direct screenprint on polyester garments. We prefer to Supacolour them.
Do you count our stock in?
We have a full inwards department, and they recipt in your stock and check it against supplier packing slips to ensure its correct before we brand.
Do you use your van to deliver to my customers?
Sorry we dont. Our van is used exclusively to go around our suppliers and collect your stock and bring it back to Embroidery Works.
Do you have a 1 hour courier service?
Yes we do on request. Please contact us if you require this.
How is my stock packaged when it leaves Embroidery Works?
In most cases, we reuse the cartons that your stock came in. Sometimes these can be a little second hand, as they have been through 3 warehouses by the time the go through ours.
Do you relabel?
Yes, we offer relabeling in house. We can supply the labels, or you can supply.
Do you fold and polybag?
Yes we do fold and polybag, anthough we encourage our clients to take garments folded and unbagged for the environments sake.
Do you split ship and drop ship?
Yes we do. Most of the work that we do ends up being dropshipped.
What is a Pantone or PMS colour?
Pantone PMS colours are a universal colour identification standard. All screenprinters have Pantone PMS books like this, and when you tell us that its PMS 485, we know exactly what shade of red you mean.
What is CMYK colour?
CMYK is a way of printing many colours using 4 primary colours.